Have any questions? We have the answers.
March 27 2020,
OUR SERVICE DEPARTMENTS ARE OPEN. ONLINE SALES/RENTAL AND BODY SHOP SERVICES ARE AVAILABLE.
Please note that the information concerning the reopening of our dealerships is updated daily to meet the requirements of the government and public health organizations.
Reopening of our showrooms: May 18th, 2020
Who should I call if I anticipate difficulty making my payments?
The financial services advisers of your vehicle manufacturer are the ones who can make all the necessary arrangements. Here is a list of telephone numbers to reach their financial services:
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If your vehicle is not financed by any of these manufacturers, contact your Spinelli dealership:
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I am planning to make an appointment for regular maintenance or to have my summer tires installed, how can I do it?
Rest assured, driving on your winter tires for a few more weeks or delaying regular maintenance, when we all should reduce our travelling considerably, has no consequence.
Even if the operations of our dealers are temporarily suspended, you can make an appointment online by clicking here or you can reach us by phone.
The appointments availability will be adjusted according to government instructions. If you make an appointment in advance and, at a later time, it needs to be delayed or cancelled, we will send you a notification by email.
We are available to answer any questions regarding appointments for regular maintenance or tire installation.
You can reach us from 9 a.m. to 4 p.m. Monday to Friday: 514-694-8333.
What can I do if I have urgent mechanical problems or need roadside assistance?
Your vehicle doesn't start? Is driving your vehicle no longer safe? Even if our workshops are closed, Spinelli offers an emergency mechanical service.
Every car manufacturer offers a roadside assistance service. For assistance or advice while our dealerships' service departments are closed, do not hesitate to contact the roadside assistance service of your vehicle manufacturer:
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Is it possible to buy, lease or renew a vehicle lease contract while my dealer store operations are suspended?
Yes, a Spinelli representative will be happy to set a telephone meeting or videoconference with you to answer all your questions and meet all your immediate needs. Complete the appointment request form by clicking here or call one your preferred Spinelli dealer:
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What should I do if my vehicle manufacturer's warranty expires during the COVID-19 crisis period?
If your vehicles manufacturers warranty is about to expire, you don’t have to worry. All the manufacturers of the vehicles we sell give our customers a coverage extension.
I had an accident / collision with my vehicle. What should I do ?
Spinelli body shops are open to carry out repairs on your vehicle and coordinate the information with your insurer. Contact your dealer for details.
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I am one of those who provide essential services to the population. My vehicle needs adjustments and repairs so that I can get around without having to worry. When can I get an appointment at the service department?
You can get an appointment now. The technicians of our service department are, more than ever, dedicated to those who provide essential services to the population so they can drive with a functional and safe vehicle.
